Unlock Explosive Growth: 20 AI Tools Every Small Business Owner Needs to Know!

Mehrshad Akbari
5 min readMay 23, 2023

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Photo by Possessed Photography on Unsplash

Introduction:

Artificial intelligence has become an essential part of modern business operations. Small businesses can benefit from AI tools to automate tasks, improve decision-making, and enhance customer experiences. This article presents 20 AI tools that can help small businesses grow and thrive in today’s competitive market, along with a friendly tutorial on how to use them.

1. Salesforce Einstein
Salesforce Einstein is an AI-powered CRM platform that helps businesses automate tasks, analyze data, and make better decisions. It can be used for sales forecasting, lead scoring, and customer service automation. To get started, sign up for a Salesforce account and enable Einstein features.

2. Google Analytics Intelligence
Google Analytics Intelligence uses AI to provide insights and recommendations for website optimization. It helps businesses understand user behavior, identify trends, and improve website performance. Log in to your Google Analytics account and look for the “Intelligence” tab, It’s like having a crystal ball that tells you how your website is performing and what you can do to improve it.

3. Chatfuel
Chatfuel is an AI chatbot builder that enables businesses to create chatbots for Facebook Messenger and other platforms. It can be used for customer support, lead generation, and sales automation. Visit chatfuel.com and sign up for a free account.

4. MarketMuse
MarketMuse is an AI-powered content optimization tool that helps businesses create high-quality, SEO-friendly content. It analyzes competitors’ content and provides recommendations for improving its performance. Sign up for MarketMuse and start analyzing your content.

5. X.AI
X.AI is an AI-powered scheduling assistant that automates meeting scheduling. It can be used to save time and improve productivity by handling meeting requests and calendar management. Visit x.ai and sign up for an account.

6. Grammarly
Should I even introduce this one? Grammarly is an AI-powered writing assistant that helps businesses improve their written communication. It can be used for grammar checking, style improvement, and plagiarism detection. Install the Grammarly browser extension or app to get started.

7. MonkeyLearn
MonkeyLearn is an AI-powered text analysis tool that helps businesses analyze customer feedback, social media mentions, and other text data. It can be used for sentiment analysis, keyword extraction, and topic classification. It’s like having a team of monkeys working tirelessly to uncover insights from your data (but without the mess).

8. Acquisio
Acquisio is an AI-powered digital advertising platform that helps businesses optimize their online advertising campaigns. It can be used for bid management, budget optimization, and performance reporting. Visit acquisio.com and sign up for an account.

9. Chorus.ai
Chorus.ai is an AI-powered conversation analytics platform that helps businesses analyze sales calls and meetings. It can be used for coaching, deal strategy, and pipeline management. Sign up for Chorus.ai and start analyzing your sales calls.

10. Crayon
Crayon is an AI-powered market intelligence platform that helps businesses track competitors and stay ahead of market trends. It can be used for competitive analysis, product development, and sales enablement. Visit crayon.co and sign up for an account.

11. Gong.io
Gong.io is an AI-powered sales enablement platform that helps businesses improve sales performance. It can be used for deal strategy, coaching, and pipeline management. Sign up for Gong.io and let this AI-powered platform help you close deals faster.

12. Drift
Drift is an AI-powered conversational marketing platform that helps businesses engage with website visitors and convert them into leads. It can be used for lead generation, customer support, and sales automation. Drift will help you engage with website visitors like a pro, turning them into loyal customers.

13. Kuki.ai
Kuki.ai is an AI-powered customer support platform that helps businesses automate customer service tasks. It can be used for ticket management, knowledge base creation, and chatbot development. Sign up for Kuki.ai and let this AI-powered platform handle your customer support.

14. Lumen5
Lumen5 is an AI-powered video creation platform that helps businesses create engaging video content. It can be used for social media marketing, content marketing, and video advertising. Visit lumen5.com and sign up for an account.

15. Optimizely
Optimizely is an AI-powered experimentation platform that helps businesses test and optimize their digital experiences. It can be used for A/B testing, personalization, and conversion rate optimization. Sign up for Optimizely and start optimizing your digital experience. It’s like having a mad scientist at your disposal, constantly tweaking your website for maximum performance.

16. Persado
Persado is an AI-powered marketing language platform that helps businesses create persuasive marketing messages. It can be used for email marketing, social media marketing, and content marketing. Visit persado.com and sign up for an account.

17. Receptiviti
Receptiviti is an AI-powered language analytics platform that helps businesses analyze written communication. It can be used for employee engagement, customer support, and sales enablement. It’s like having a language expert on call, ready to help you improve your communication skills.

18. Sift
Sift is an AI-powered fraud detection platform that helps businesses prevent fraud and abuse. It can be used for payment fraud detection, account takeover prevention, and content moderation. Visit sift.com and sign up for an account.

19. Smartly.io
Smartly.io is an AI-powered social advertising platform that helps businesses optimize their social media advertising campaigns. It can be used for campaign management, creative optimization, and performance reporting. Sign up for Smartly.io and let this AI-powered platform optimize your social media advertising campaigns.

20. Zoho CRM
Zoho CRM is an AI-powered customer relationship management platform that helps businesses manage their sales, marketing, and customer support processes. It can be used for lead management, sales forecasting, and customer service automation. Visit zoho.com/crm and sign up for an account.

Conclusion:

The AI tools listed above can help small businesses automate tasks, improve decision-making, and enhance customer experiences, ultimately leading to increased revenue. However, businesses should carefully consider the costs and potential risks associated with AI adoption, such as data privacy concerns and overreliance on automation. By weighing the pros and cons, small businesses can make informed decisions about which AI tools are best suited for their needs and goals, and how they can be used to make money. The odds of potential concerns should be evaluated on a case-by-case basis, taking into account the specific tool, its application, and the business’s unique circumstances.

Websites:
1. Salesforce Einstein: https://www.salesforce.com/products/einstein/overview/
2. Google Analytics Intelligence: https://support.google.com/analytics/answer/7126596?hl=en
3. Chatfuel: https://chatfuel.com/
4. MarketMuse: https://www.marketmuse.com/
5. X.AI: https://x.ai/
6. Grammarly: https://www.grammarly.com/
7. MonkeyLearn: https://monkeylearn.com/
8. Acquisio: https://www.acquisio.com/
9. Chorus.ai: https://www.chorus.ai/
10. Crayon: https://www.crayon.co/
11. Gong.io: https://www.gong.io/
12. Drift: https://www.drift.com/
13. Kuki.ai: https://kuki.ai/
14. Lumen5: https://lumen5.com/
15. Optimizely: https://www.optimizely.com/
16. Persado: https://www.persado.com/
17.ceptiviti: https://www.receptiviti.com/
18. Sift: https://sift.com/
19. Smartly.io: https://www.smartly.io/
20. Zoho CRM: https://www.zoho.com/crm/

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Mehrshad Akbari

an ex-screenwriter, ex-mining engineer, and business owner, I embarked on a profound journey through the realms of life, transcending the mortal realm itself.